This Privacy Policy describes Our policies and procedures on the collection, use, disclosure, and protection of Your information when You use the Service and explains Your privacy rights and how the law protects You.
We use Your Personal Data to provide, maintain, support, and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
This Privacy Policy applies to the Brewmac website, apps, related digital services, connected brewmac systems and equipment, e-commerce interactions, sales and service, and associated communications.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
- Account means a unique account created for You to access Our Service or parts of Our Service.
- Affiliate means an entity that controls, is controlled by, or is under common control with a party.
- Brewmac is a product and platform of Cogmac Technologies India Private Limited, supported globally through Cogmac Technologies Middle East and other affiliates and subsidiaries, as applicable.
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Cogmac Technologies India Private Limited, together with its affiliated operating entities, including Cogmac Technologies Middle East, and its other affiliates and subsidiaries, where applicable to regional operations, commercial execution, deployment, and service delivery in connection with the Brewmac product and website.
- Cookies are small files placed on Your computer, mobile device, or any other device by a website, containing details of Your browsing history on that website among its many uses.
- Country refers, as applicable, to India, United Arab Emirates, and any jurisdiction in which Brewmac or its affiliated entities provide the Service.
- Data Controller means the entity which determines the purposes and means of processing Personal Data. Depending on Your location or relationship with the Service, the Data Controller may be Cogmac Technologies India Private Limited, Cogmac Technologies Middle East, or another applicable affiliate or subsidiary.
- Device means any device that can access the Service, such as a computer, a cellphone, a tablet, or connected machine interface.
- Machine Data means operational, technical, diagnostic, telemetry, dispensing, connectivity, performance, and maintenance-related data generated by Brewmac machines and related systems.
- Personal Data means any information that relates to an identified or identifiable individual.
- Service refers to the Website, connected Brewmac systems, e-commerce functions, support interactions, and any products, subscriptions, demonstrations, inquiries, or services made available through the Website or related channels.
- Service Provider means any natural or legal person who processes data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, provide the Service on behalf of the Company, perform services related to the Service, host e-commerce functionality, process payments, deliver products, provide analytics, or assist in analyzing how the Service is used.
- Third-party Social Media Service refers to any website or social network website through which a User can log in or create an account to use the Service.
- Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
- Website refers to Brewmac, accessible from www.brewmac.com.
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
- First name and last name
- Email address
- Phone number
- Company name
- Designation or professional details
- Billing address
- Shipping address
- City, state, province, ZIP/postal code
- Country
- Information submitted through contact forms, inquiry forms, demo requests, support requests, or e-commerce checkout
- Usage Data
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as:
- Your Device's Internet Protocol address
- Browser type and version
- Pages of Our Service that You visit
- Time and date of Your visit
- Time spent on those pages
- Unique device identifiers
- Diagnostic data
- Referral paths
- Session activity
- Clickstream behavior
When You access the Service by or through a mobile device, We may collect certain information automatically, including but not limited to:
- Type of mobile device You use
- Mobile device unique ID
- IP address of Your mobile device
- Mobile operating system
- Type of mobile Internet browser
- Unique device identifiers
- Other diagnostic data
Machine and System Data
When Brewmac systems, interfaces, connected dispensers, dashboards, or support tools are used, We may collect Machine Data including but not limited to:
- Beverage dispensing logs
- Timestamps and usage frequency
- Machine diagnostics
- Error logs
- Performance data
- Connectivity status
- Maintenance records
- Remote troubleshooting data
- Telemetry and device health signals
Commercial and Transaction Data
Where You purchase, inquire, lease, subscribe, or otherwise engage commercially with Us, We may collect:
- Order information
- Product and service selections
- Commercial correspondence
- Invoice and billing records
- Transaction history
- Fulfilment and delivery details
- Service, AMC, or support records
Information from Third-Party Social Media Services
The Company may allow You to create an account and log in to use the Service through Third-party Social Media Services such as:
- X / Twitter
If You decide to register through or grant Us access to a Third-party Social Media Service, We may collect Personal Data already associated with Your account, such as Your name, Your email address, and other information made available to Us through that service.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track activity on Our Service and store certain information. Tracking technologies used may include cookies, tags, scripts, pixels, and beacons to collect and track information and improve and analyze Our Service.
The technologies We use may include:
- Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, some parts of Our Service may not function properly.
- Web Beacons. Certain sections of Our Service and emails may contain small electronic files known as web beacons that permit the Company, for example, to count users who have visited pages or opened emails and for related website statistics.
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your device when You go offline, while Session Cookies are deleted as soon as You close Your browser.
We may use both Session and Persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies · Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use certain features.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies · Administered by: Us
Purpose: These Cookies identify whether users have accepted the use of cookies on the Website.
Functionality Cookies
Type: Persistent Cookies · Administered by: Us
Purpose: These Cookies allow Us to remember choices You make when You use the Website, such as language preferences or saved form details.
Analytics and Performance Cookies
Type: Persistent Cookies · Administered by: Us or Our Service Providers
Purpose: These Cookies help Us understand how the Website is used, improve performance, and optimize user experience.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
- To provide and maintain Our Service, including to monitor the usage of Our Service.
- To manage Your Account.
- To process inquiries, demo requests, purchases, rentals, subscriptions, or service requests.
- For the performance of a contract, including development, compliance, fulfilment, installation, servicing, and support.
- To contact You by email, telephone calls, SMS, WhatsApp, or other equivalent forms of electronic communication.
- To provide You with news, offers, promotions, and updates relating to products or services similar to those You have purchased or inquired about, unless You opt out.
- To manage and respond to Your requests.
- To provide after-sales support, warranty services, AMC, preventive maintenance, and troubleshooting.
- To monitor and improve Brewmac machine performance and connected system functionality.
- To analyze usage trends, evaluate campaigns, and improve Our Website, products, services, and user experience.
- For fraud detection, cybersecurity, and legal compliance.
- For business transfers, mergers, acquisitions, restructuring, or asset transfers.
- To comply with applicable law, regulations, legal process, or governmental requests.
Lawful Basis for Processing
Where required under applicable law, including GDPR-style frameworks, We process Personal Data on one or more of the following legal bases:
- Performance of a contract
- Compliance with legal obligations
- Legitimate interests
- Your consent
- Protection of vital interests where applicable
Sharing of Your Personal Data
We may share Your personal information in the following situations:
- With Service Providers: We may share Your personal information with Service Providers to host the Website, operate the e-commerce experience, analyze use of the Service, process payments, provide logistics or delivery support, communicate with You, or assist with customer support and machine servicing.
- With Affiliates and Subsidiaries: We may share Your information with Our affiliates and subsidiaries, including Cogmac Technologies Middle East, where necessary for regional operations, customer support, commercial execution, deployment, service delivery, compliance, administration, or internal business purposes. In such cases, we will require those entities to honor this Privacy Policy.
- With Business Partners: We may share Your information with business partners, implementation partners, resellers, authorized distributors, installation partners, and support providers where needed to provide products, services, demonstrations, maintenance, promotions, or regional operations.
- For Business Transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, restructuring, or acquisition.
- With Your Consent: We may disclose Your personal information for any other purpose with Your consent.
- For Legal Reasons: We may disclose Your personal information where required to do so by law or in response to valid requests by public authorities.
We do not sell Your Personal Data as part of the ordinary operation of this Service.
Machine Data and Platform Data
Brewmac systems may collect Machine Data as part of normal functionality, diagnostics, support, analytics, remote monitoring, and performance improvement.
Unless otherwise agreed in a separate written contract:
- Machine Data and platform-level technical diagnostics may be used by the Company for product support, maintenance, improvement, quality assurance, security, analytics, and feature development.
- Customer-specific commercial or transaction data remains subject to applicable contractual arrangements.
- The Company may use aggregated and anonymized machine and performance data for benchmarking, analytics, and product enhancement.
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with legal obligations, resolve disputes, enforce legal agreements, maintain tax and accounting records, preserve audit trails, and protect Our legal interests.
Usage Data and Machine Data may be retained for internal analysis, security, support, system integrity, and product improvement purposes for longer periods where reasonably necessary.
Transfer of Your Personal Data
Your information, including Personal Data, may be processed at the Company's operating offices and in any other places where the parties involved in the processing are located. This means that information may be transferred to, stored in, and processed in jurisdictions outside Your state, province, or country, including India, United Arab Emirates, GCC/MEA locations, Europe, the United States, or other locations where We or Our Service Providers operate.
We will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and that no transfer of Your Personal Data will take place to an organization or country unless appropriate safeguards are in place.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition, financing, restructuring, or asset sale, Your Personal Data may be transferred. We will provide notice where required by law.
Law Enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required by law or in response to valid requests by public authorities.
Other Legal Requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of users of the Service or the public
- Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us. We use commercially reasonable technical and organizational measures to protect Personal Data, including secure hosting environments, restricted access controls, and appropriate data security practices. However, no method of transmission over the Internet or method of electronic storage is completely secure, and We cannot guarantee absolute security.
Children's Privacy
Our Service is not directed to anyone under the age of 13, and We do not knowingly collect personally identifiable information from anyone under 13 without appropriate authorization where required. If You are a parent or guardian and believe that a child has provided Us with Personal Data, please contact Us so that We may take appropriate action.
Third-Party Links
Our Service may contain links to third-party websites, platforms, stores, payment gateways, social media services, or partner websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party's site. We strongly advise You to review the privacy policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
E-Commerce, Store Hosting and Payments
Parts of the Service, including product purchases, rentals, subscriptions, or checkout functions, may be hosted, enabled, or processed through third-party e-commerce platforms or service providers. In such cases:
- The online store or checkout experience may be supported by a third-party commerce platform.
- Payment transactions may be processed by third-party payment gateway providers.
- Sensitive payment card information is processed directly by the applicable payment provider in accordance with its own standards and policies.
- Such providers may store and process transaction-related data on secure systems in accordance with their legal and operational requirements.
Where a third-party e-commerce or payment service is used, their privacy terms and payment security standards will apply to the processing of payment information.
Data Storage, Processing Location and International Transfers
All Personal Data collected through the Service is primarily stored and processed in:
- India, through Cogmac Technologies India Private Limited
- United Arab Emirates, through Cogmac Technologies Middle East
The Company does not currently maintain dedicated data hosting infrastructure within the European Union (EU) or European Economic Area (EEA).
International Data Transfers
If You are accessing the Service from outside India or the United Arab Emirates, including from the European Union or European Economic Area:
- Your Personal Data will be transferred to and processed in India and/or the United Arab Emirates.
- By using the Service, You acknowledge and consent to such transfer, subject to applicable laws.
- The Company implements reasonable technical and organizational safeguards to protect Personal Data during such transfers.
Users from the European Union (EEA)
While the Company does not have a physical establishment or data storage infrastructure within the European Union, it is committed to respecting applicable data protection principles.
Where applicable:
- Personal Data is processed based on lawful grounds such as consent, contractual necessity, or legitimate interest.
- Reasonable safeguards are implemented for cross-border data transfers.
- Users may exercise applicable privacy rights by contacting the Company.
Your Privacy Rights
Depending on the laws applicable to Your jurisdiction, You may have the right to:
- Access Your Personal Data
- Correct inaccurate or incomplete Personal Data
- Request deletion of Personal Data
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Request a copy of certain data provided by You
To exercise these rights, please contact Us using the contact details below.
Jurisdiction and Applicable Law
The Company operates globally through Cogmac Technologies India Private Limited, Cogmac Technologies Middle East, and their affiliates and subsidiaries.
- India shall act as the default governing jurisdiction for regions where the Company does not have a local legal presence.
- United Arab Emirates shall apply where services are contracted or delivered through Cogmac Technologies Middle East.
- In all cases, mandatory local data protection laws applicable to the user's location shall continue to apply where required by law.
The applicable Data Controller will be determined based on:
- The contracting entity
- The location of service delivery
- The nature of the interaction
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will post the updated Privacy Policy on this page and revise the “Last updated” date.
You are advised to review this Privacy Policy periodically for any changes. Changes are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
- Emailhello@brewmac.com
- Post (India)Cogmac Technologies Pvt Ltd, A 101, Block A, Sector 58, Noida, Uttar Pradesh 201309, India
- Regional Operations (UAE)Cogmac Technologies Middle East, PO Box.10769, Dubai, United Arab Emirates